Phone Sense

Working in customer service it amazes me how angry just about everyone is these days.  I realize that when you call in to us you have been  inconvenienced, so I do understand your frustration with the product.  But why do you think it is your right to attack the person answering the phone?  Or better yet, leave an obscene, usually illiterate, message on the answering service?

First - to those of you who are leaving messages - remember that we have Caller ID.   We can call you back, or even report your number, so be careful what you say.  Threats are usually reported to management both at our location and Your location.  Your leasing office is notified.  That way if you follow through with your violence, we all have a record.

Second - when you call (or leaving a message), take the food out of your mouth.  Refrain from eating please. And that goes for gum as well.   Speak clearly.  I wish most of the callers could hear themselves mumbling into the phone.   Those of you who have English as a second language, I am truly impressed.  I can only speak English fluently.  So unless you are fluent without any accent, please speak SLOWLY.  Please do not be insulted if I ask you to spell what you are saying.    This is, after all, the United States.   English is still the First language.