I’ve watched a thread On my Nexdoor app about CVS poor customer service and people complaining about it and felt the need to speak up. I am a tech at Rite Aid so I can sympathize with the incredible stress that they are experiencing. Since COVID has entered our lives the pharmacy has not been the same. And since the vaccines are now being given by the Pharmacy all hell has broken loose. Our pharmacists work from 8 AM to 9 PM week days and 9 to 6 on weekends. They NEVER get a lunch break – Corporate says you have to take one – but just TRY. Customers don't care if you are eating lunch and they come in! We are lucky they get to use the rest room once a shift. I’m sure this is the same at CVS as well as other pharmacies.
People pour in constantly for shots – flu – Shringrix– COVID – boosters – from the time we open till the close of business. How does ONE pharmacist fill 200 prescriptions and vaccinate 50 to 60 people in ONE shift. One recent weekend our pharmacist had to give shots to some very young children who screamed and cried like they were being beaten. What should have taken only a few minutes tied the pharmacist up for ½ hour. Children that young should be given shots by their pediatrician NOT a pharmacist. So of course the 5 people waiting for their shots were less than pleased and they take it out on the pharmacist and tech.
When I posted on Nexdoor I did not elaborate - I understand why children are being brought to the pharmacy for their shots. Pediatricians have other issues to deal with and there are co-pays involved to visit - I do understand that. But there are some instances with very young children that parents need to consider that the pharmacy may not be the best option.
HINT - People who don’t get to eat, drink, use rest room facilities are bound to be EDGY. Customers who walk in want instant service – if they have to wait 5 minutes they get edgy and irate but that’s ok for them – we have inconvenienced them by not having their script ready. Everyone needs to cut their pharmacy a break – try to see what they have to deal with. Sorry to have rattled on but everyone is short-handed and looking for help – where IS everyone?
It's not just Pharmacies - it's everywhere - people complaining about work but no one applying for the jobs. I know that the Pharmacies have raised their pay, as did some other retail stores. I say again - WHERE IS EVERYONE?
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